Please feel free to contact us if you have any questions. Please be sure that your contact information is included when you place your order. If it will be more than 30 days late, you may wait, or you may cancel and be refunded with no penalty. If the item is not going into production, we will refund your purchase immediately. In these cases we will inform you as soon as possible. Returns: Special Orders may be returned under the conditions of our Return Policy.Ĭancelled or Delayed by Designer: Occasionally a designer will decide not to produce an item, or a particular color, or deliver it later than scheduled. Please contact Customer Service for any questions about color selection or sizing. Please retain your email confirmation so you may refer to your order and shipping details at any time.Ĭancellations, Changes: We must apply a 15% restocking fee if you cancel the order or make any changes to color or size after placing your Special Order. Ship date: Estimated ship dates are displayed on the item page in the pink box on the right hand side, and in the shopping bag page in bold red letters before checkout.
We charge the full item price plus shipping at the time of the order. Rapt kits include everything you need to wrap a stunning gift - fabric sheets, accents, gift tags, and extra ribbon Shop our website to view our complete collection of sustainable gift wrap. Only the cost of the item will be charged plus shipping if applicable (sales tax applicable to CT residents only). No additional cost: There are no additional costs to Special Ordering. Therefore, we are unable to cancel a Special Order once it has been placed with our designers. Made to order: With many of our designers, special order items are made to order at your request. Please keep this helpful information in mind when placing a Special Order: We offer Special Ordering so we can provide you a wider selection of styles and colors from the lines that you love! A Special Order occurs for an item we do not currently have in-stock, but are able to order from the designer.